Fred Harteis & Linda Harteis: Customer Service Business Tip

Thanks to Fred Harteis and Linda Harteis for sharing this valuable wisdom on the importance of customer service in business...

Fred Harteis, “Long term taking care of the customer is what keeps a company in business. In the hospitality business one way to stand out from the crowd is making the stay at your hotel something that can’t be easily copied. This successful case study provides an excellent business service example.”

Fred Harteis and Linda Harteis Business Case Study – Customer Service

A hotel wanted to offer its guests a special experience in every aspect of their stay. So each guest room is uniquely decorated by a different designer and a virtual tour of every room is online at the front desk so guests can pick the rooms they want. The final touch is small but telling. To update the ever-present mini-bar – and encourage guests to use theirs – the hotel staff stock it with the snacks that the guests themselves request when they check in. Every detail counts.

- Adapted from the Fast Company Web site

About – Fred Harteis and Linda Harteis

Fred Harteis owns Harteis International and North American business technology firm, Biznet Productions. A background in construction and agri-business laid Hateis’ business foundation. Under Fred Harteis’ leadership and vision, his businesses have grown exponentially.

Harteis International is a family company. Harteis’ children, Tonya Harteis, Fred Harteis Jr., and Annie Harteis Brescia support the company’s worldwide operations.

Fred Harteis and Linda Harteis are members of IBOAI

IBOAI, the official trade association of IBO’s, serves and protects the business interests of independent business owners. The leadership TEAM includes Jim Janz, Randy Haugen, Brad Duncan, Don Wilson, Billy Florence, Jody Victor and Joe Markiewicz


Key words: Fred Harteis, Jerry Harteis, Polly Harteis, Linda Harties

© 2007 FRED & LINDA HARTEIS. Reprint permission to Billy Florence Team Dream Chasers site.